Privacy Policy

This Privacy Policy outlines how canyihealth.com (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website, canyihealth.com (the “Site”).

Collecting Personal Information

By subscribing to canyihealth.com notifications, you agree to receive automated marketing messages about our products and services at the phone number you provided. These messages may be sent via an automatic telephone dialing system or other technology. Message frequency may vary, and consent is not a condition of purchase. Standard message and data rates may apply. To opt-out, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may receive a confirmation message when opting out. Opting out by any other means may not be effective.

When you visit the Site, we collect certain information about your device, interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information that can uniquely identify an individual.

Types of Personal Information Collected

Device Information

• Examples:Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and interactions with the Site.
• Purpose:To ensure the Site loads correctly and to analyze usage for optimization.
• Source:Automatically collected when you access the Site through cookies, log files, web beacons, tags, or pixels.
• Disclosure:Shared with service providers that assist in analytics and performance optimization.

Order Information

• Examples:Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.
• Purpose:To fulfill orders, process payments, arrange shipping, provide order confirmations, communicate with you, screen for potential risk or fraud, and deliver relevant information or advertisements based on your preferences.
• Source:Collected directly from you during the checkout process.
• Disclosure:Shared with payment processors, shipping providers, and other service providers necessary to complete your order.

Customer Support Information

• Examples:Information provided during customer support interactions.
• Purpose:To offer customer support and resolve any issues.
• Source:Collected directly from you.
• Disclosure:Shared with our customer support service providers.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to assist in providing our services and fulfilling contracts with you, including:

• Payment Processors:We use payment processors to securely handle your payment information.
• Shipping Providers:We share your information with shipping providers to deliver your orders.
• Analytics and Advertising Partners:We use third-party services to help us understand how our customers use the Site and to deliver targeted advertisements. For example, we may use Google Analytics to analyze Site usage.

Behavioural Advertising

As outlined above, we use your Personal Information to offer targeted advertisements that may be of interest to you. This involves sharing information about your interactions with our Site and your purchases with our advertising partners. You can opt out of targeted advertising through the following platforms:

• Google
• Bing
• Facebook

For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page.

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, fulfilling orders, and keeping you updated on new products, services, and offers.

Lawful Basis for Processing (EEA Residents)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

• Your consent
• Performance of the contract between you and the Site
• Compliance with our legal obligations
• To protect your vital interests
• To perform a task carried out in the public interest
• For our legitimate interests, which do not override your fundamental rights and freedoms

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. If you wish to have your Personal Information deleted, please contact us using the details below.

Automated Decision-Making

We may use limited automated decision-making processes to prevent fraud. These include:

• Temporary denylist of IP addresses associated with repeated failed transactions.
• Temporary denylist of credit cards associated with denylisted IP addresses.

These measures are in place for a short period and do not have a significant legal effect on you.

Selling Personal Information

We do not sell your Personal Information as defined by the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us through the details provided below.

Cookies

Cookies are small data files that are placed on your device when you visit our Site. We use cookies to enhance your browsing experience by remembering your preferences and collecting information about your use of the Site.

Types of Cookies Used

• Necessary Cookies: Essential for the Site to function properly.
• Performance Cookies: Collect data on how you use the Site.
• Advertising Cookies: Used to deliver relevant advertisements.
• Social Media Cookies: Enable sharing of content on social media platforms.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

Do Not Track

Our Site does not alter its data collection practices when a Do Not Track signal is detected from your browser.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.

Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@canyihealth.com or by mail at: 304 W amelia ave tampa, FL 33602.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.